FAQ
1. How long does shipping take?
A: Orders are processed within 2–3 business days. Once shipped, delivery usually takes 7–14 business days (USA) depending on your location and carrier service.
2. Do you provide order tracking?
A: Yes. Every order includes tracking. Once your package is shipped, you will receive an email with your tracking number and shipping updates.
3. What is your return and refund policy?
A: We offer a 30-day return and refund policy. Items must be unused, in original packaging, and in the same condition as received.
For return requests, please contact us at canmamababy@gmail.com.
4. Can I cancel my order after placing it?
A: Yes. You may cancel your order within 12 hours of purchase.
After 12 hours, the order may already be processed or shipped, and cancellation may not be possible.
5. Is payment on Canmama secure?
A: Absolutely. All payments are processed through secure, encrypted payment gateways to ensure your information is fully protected.
6. What if I receive a damaged or incorrect item?
A: If your item arrives damaged, defective, or incorrect, please contact us immediately at canmamababy@gmail.com.
We will resolve the issue as quickly as possible.
7. How can I contact Canmama support?
A: You can reach our support team anytime by email:
📧 canmamababy@gmail.com
We aim to respond within 24–48 hours.
Canmama – Comfort for moms. Care for babies. 💕