FAQ
1. How long does shipping take?
A: Orders are processed within 1–4 business days. Once shipped, delivery usually takes 7–14 business days (USA) depending on your location and carrier service.
2. Do you provide order tracking?
A: Yes. Every order includes tracking. Once your package is shipped, you will receive an email with your tracking number and shipping updates.
3. What is your return and refund policy?
A: We offer a 25–30 day return and refund policy. Items must be unused, in original packaging, and in the same condition as received.
For return requests, please contact us at support@canmama.com.
4. Can I cancel my order after placing it?
A: Yes. You may cancel your order within 1 hour of purchase.
After 1 hour, the order may already be processed or shipped, and cancellation may not be possible.
5. Is payment on Canmama secure?
A: Absolutely. All payments are processed through secure, encrypted payment gateways to ensure your information is fully protected.
6. What if I receive a damaged or incorrect item?
A: If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos at support@canmama.com.
We will resolve the issue as quickly as possible.
7. How can I contact Canmama support?
A: You can reach our support team by email or WhatsApp:
📧 support@canmama.com
💬 WhatsApp: +971 52 706 6578
We aim to respond within 12–24 hours (Monday – Friday).
Canmama – Comfort for moms. Care for babies. 💕