Customer Care — Can Mama
💕 Can Mama Customer Care
Because yes, Can Mama — we've got you covered every step of the way.
📦 Shipping & Delivery
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days
- Free Shipping: On all orders over $50
- International Shipping: Available worldwide — delivery times vary by location
- Once your order ships, you'll receive a tracking number via email 📧
🔄 Returns & Exchanges
- We offer a 30-day hassle-free return policy
- Items must be unused, unwashed, and in original packaging
- To start a return, email us at canmamababy@gmail.com
- Refunds processed within 5–7 business days after we receive your item
- Exchanges are welcome — just let us know what you'd like instead 💕
🛒 Order Issues
- Wrong item received? Contact us within 48 hours — we'll fix it immediately
- Damaged item? Send us a photo and we'll send a replacement right away
- Missing item? Email us and we'll resolve within 24–48 hours
- Cancel or modify an order? Contact us within 1 hour of placing your order
🛡️ Product Safety
- All Can Mama products are baby-safe certified
- Free from harmful chemicals — safe for mama and baby
- Tested and approved by real mamas 🌸
- If you have any concerns about a product, please reach out before use
💌 Contact Us
Our Can Mama Care team is available Monday – Saturday, 9AM – 6PM (GST)
- 📧 Email: canmamababy@gmail.com
- 💬 Live Chat: Available on our website during business hours
- 📱 Response Time: Within 24 hours on business days
❓ Frequently Asked Questions
Q: Are your products safe during pregnancy?
A: Yes! All our maternity products are designed with pregnancy safety in mind. Always consult your doctor if unsure.
Q: Can I track my order?
A: Absolutely! You'll receive a tracking link via email once your order is dispatched.
Q: Do you offer gift wrapping?
A: Yes! Select the gift wrap option at checkout for a beautiful Can Mama gift experience 🎁
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay — all secured with encrypted checkout 🔒
Q: How do I know which size or age is right?
A: Each product page includes a detailed size guide and age recommendation. Still unsure? Contact us and we'll help you choose! 💕
Can Mama 🌸 — Because yes, you really can.